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Terms & Conditions

Shipping seahorses is done via USPS next day air to most zip codes. This is guaranteed by noon(in most areas)Tuesday through Friday with Saturday deliveries available for an additional $20 charge. Shipping is simply calculated based on the weight and dimensions of your package. We have no charge for boxes or handling. Please refer to our Information Page for details for our low cost shipping options.

Guarantee on Shipping Live Seahorses:
We offer a 100% live delivery guarantee … this guarantee is as follows:
1. If you do have a D.O.A we will replace your seahorse, however YOU are responsible to pay the shipping for the replacement seahorse. You will receive a credit for new seahorses and we will replace your order with seahorses of the identical strain that you initially requested.
2. Proof of D.O.A.s must be confirmed within 24 hours and email us digital pictures of the expired seahorse.
3. If you get an order of seahorses that you do not approve of, we ask that you DO NOT mail the live seahorses back to us. That is more stress than necessary on the seahorses and if they are alive and healthy, we request you keep them.  We will credit you the proper amount or type of seahorses to fulfill our promise to you.
4. No Cash Refunds.  We will ONLY replace your order with healthy seahorses.

Keep in mind, we have been dealing in seahorses now for many years, and have over a 95%+ live arrival success rate...So you can rest assured your seahorses are packed with utmost care.

Healthy seahorses Policy:
1. We guarantee that your seahorses will arrive alive. However, when you receive your seahorses you are solely responsible for acclimating your new seahorses to your aquarium.
2. We take great care in ensuring that your seahorses are bread according to high standards and we insist that ALL of our customers be well informed and prepared to properly care for their seahorses.
3. We are not liable if your seahorses become ill or die as a result of your ability to properly adapt your seahorses. We will not refund your money if you have any future health problems with your seahorses or if they die after you acclimate them to your new environment.
4. After you receive your seahorses, you acknowledge that you take full responsibility for their care and release Southwatch Seahorse Farm of any liability.
5. To be safe, we recommend you quarantine your new seahorses separate from your current aquarium for at least 10 days. This will allow your new arrivals to fully build up their immune systems to prevent any health issues.
6. To further understand how to properly care for your seahorses, PLEASE click here to read our acclimation guide.